POLICIES & FAQ

SHIPPING POLICY

Smaller packages can ship anywhere in Canada for $4, this can include just scrunchies or a few smaller items. please keep in mind that when choosing this option packages are sent via letter mail. This means that there is no tracking or package insurance if it is lost. If you have a small order but want tacking information with your package, you can also select the $13 option. Any packages that contain cups or clothing must choose the $13 shipping option. these packages come with tracking and package insurance up to $100. 

*** NOTE: Canada post has experienced extreme delays due to the COVID-19 Outbreak, after your package leaves my shop, I have no control over them after they are delivered, please refer to your tracking number or contact Canada post.  

 

I am to ship out all orders within 5-10 business days, but this time can vary during busy seasons please reach out if you have any questions. 

If you are local to Lloydminster please see our local pick-up FAQ below. 

RETURN & EXCHANGE POLICY

Due to the nature of my products and being that they go in the hair, used for drinks, and on your body, I do not accept returns. If you have any problems with your order upon receiving it, please contact me within 2 days to resolve it. after 2 days have passed it is under my discretion the next course of action. If you receive a cup with incorrect name spelling, please contact me with the correct way and I will send you a replacement decal  

Please also keep in mind that all my products are hand made, and come with a unique hand made charm, no 2 products are identical, isn't that cool?!